Privacy Policy

Collection of Personal Health Information

We collect personal health information about you directly from you or from the person acting on your behalf.  The personal health information that we collect may include, for example, your name, date of birth, address, health history, and records of the services you have received from CMHA Grey Bruce. In addition we collect some demographic information (e.g. preferred language, educational status, employment status, etc.) for program planning and evaluation purposes.  We may also collect personal health information about you from other sources if we have obtained your consent to do so, or if the law permits.

We use your personal health information to:

  • provide you with mental health services and supports
  • plan, administer and manage our internal operations
  • conduct risk management activities
  • conduct quality improvement activities (satisfaction surveys, accreditation)
  • compile statistics, teach, participate in research
  • fulfill other purposes permitted or required by law.

Information collected will only be disclosed and used by persons working for, or on behalf of CMHA Grey Bruce (e.g., students, volunteers, consultants, researchers).  High level statistical information that does not identify you is shared with our funders.  When information needs to be shared with others outside of CMHA Grey Bruce we obtain your express consent, except where there is a serious risk of harm to you or someone else, suspicion of child abuse, or as required by law (e.g., court order).

Important Information

You may access and request corrections to your personal health records, or withdraw your consent for some of the above uses and disclosures by contacting us (subject to legal exceptions).

In accordance with the guidelines set out by the Ministry of Health and Long-Term Care and the Personal Health Information Protection Act, 2004, we take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.

For more information contact:

Phone: 519-371-3642
Fax: 519-371-6485
You have the right to complain to the Information Privacy Commissioner/Ontario if you think we have violated your rights.  The contact information for the IPC may be found at:   Website: orby calling: 1-800-387-0073

* The London & District Distress Centre is an agent of CMHA Grey Bruce providing telephone crisis intervention.